Policy and Procedures
Appointment Cancellation Policy:
Appointments cancelled within 24 hours of your appointment time or "No Shows" will result in a $20 charge to your guest account. There will be no fee for appointments cancelled or rescheduled more than 24 hours in advance.
Permanent Makeup, Packages, or parties of 5 guests or more require a 20% deposit. This deposit will be charged in full if appointments are cancelled within 24 hours of your scheduled service time or "No Show."
An adult must accompany children under the age of 16.
For the courtesy of other Guests, please silence all electronic devices and use soft voices while in spa areas and salons.
Please arrive 15 minutes before your scheduled salon or spa service.
Service will begin on time and end on time as a courtesy to the next guest. We understand that sometimes being late is unavoidable; however, depending on your service provider's booked appointments, guest tardiness may result in a shortened or rescheduled service.
Retail products may be exchanged or returned for store credit within seven (7) days of purchase.
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